Welcome to Amicitas!, This page is intended to give a better understanding of how our psychological services work so that your needs may be better met. Please ask if you have any questions. Office Hours are by Appointment only, Monday through Saturday. On traditional holidays and Sundays the office will be closed, but emergency services will be available to established patients. Appointments Office visits are by appointments so that specific time may be devoted to your needs. I try my best to stay on schedule, but may be delayed by emergencies or unexpected problems. If am are greatly delayed I will try to notify you beforehand. If you find that you can not keep your appointment, I would appreciate you call the office as much ahead of time as possible. If necessary other patients may then be seen. Telephone Calls Your telephone calls are welcome, if you have questions or need assistance. Please call during office hours at (408) 842-0402. If I am not available to answer your call please leave a message. If your situation is an emergency, call our cellular number: (408) 859-9993. Emergency Care If you have an emergency call our office or our cellular phone. We will arrange for you to be seen as soon as possible. Please try to call with unexpected problems as early in the day as possible so that you can be provided with better care. If I am not available and/or unable to answer your call please call the Community Solutions Crisis Line at 408 683 4357 or dial 911. Psychological Testing A thorough psychological and/or psychoneurological evaluation will be conducted at your request if your needs so indicate to assess the source of the mental health difficulties. A thorough evaluation can reduce psychotherapeutic time by finding the main issues that need to be dealt with. Test results will be discussed after the completion of the evaluation. This allows us to discuss the significance of the tests results to your condition. A written report will be prepared only at your request. Psychological Records and Confidentiality All psychological records are confidential except as excepted by law. Prior written authorization is required before records will be released, unless the records are subpoenaed by a Court of Law or your's or someone else's life is in danger. Fees, Payments and Billing Payment at the time of your visit is expected. If for any reason you are unable to pay please make prior arrangements. Feel free to discuss any questions regarding fees. You will be responsible for payment of services and billing your insurance carrier. If you need help or have questions, please don't hesitate to ask. Insurance Forms The receipt you receive at the time of your visit has the necessary information for your insurance company. If you need a universal claim form, it can be provided. Please discuss any problems you may have with your insurance claims. Remember We are here to assist in all aspects of your mental health care. Referrals to specialists are available through our office. Your questions and suggestions are important. Thank You. WEBGURU: NOVIMIR PABLANT ANTONIUK AMICITAS@SAN.RR.COM LAST UPDATE 9| 2004